This document outlines some common questions that CarryAm users are expected to have as they interact with the platform; the answers are also provided. These questions, which will be prominently displayed on the CarryAm web and app portals in a FAQs section for easy access, have been designed to also help ease the work load on CarryAm’s customer care personnel.
These FAQs will be continuously updated.
Sending items or goods through the CarryAm platform is easy; just follow the steps below:
Payment for logistics services can be done using any one of the payment channels below:
A sender can transfer money from his bank account to his CarryAm wallet and vice versa.
For issues and complaints, contact CarryAm on email@example.com . We have a dedicated team of customer care personnel who will attend to you and resolve the issues.
If you can’t reach the driver delivering your item, contact CarryAm customer care.
Upgrade your shipment by placing it on the featured shipment listings. This will make your item more visible to carriers.
You should also consider increasing the amount you are willing to pay as logistics fee.
Yes. You are notified via emails and in-app messages.
Yes. The items include, but are not limited to:
Yes. Though senders can input pick-up and drop-off locations of their choice, they can also pick up or drop off their items at any CarryAm Agent or office closest to them.
Urgent shipments are shipments that need to be shipped and delivered urgently, probably within 24 – 48 hours.
Featured shipments appear on the top of the global shipment listings. They attract more bids and are easily visible to carriers.
No. At the moment, all pick-ups and deliveries are done by independent carriers with vehicles registered on the platform.
Carriers get paid through the CarryAm wallet, which is credited with the agreed logistics fee within 48 hours after delivery is confirmed. The carrier can then transfer the money from the wallet into his bank account.
Registration is done by following the steps outlined below:
The details listed below are needed for verification:
Once the above details are provided in the ‘Account settings’ section of the carrier’s dashboard, the account is verified within 24 hours.
Click on an available shipment to view the shipment details. On the ‘shipment details’ page, click on the ‘Place bid’ button to place bids.
Any individual or corporate body with any number of vehicles or equipment to be used for deliveries can become a carrier
Yes, via emails and in-app notifications.
Though having an insurance policy is a mandatory requirement for carriers, there are no minimum amounts. But the amount of insurance a carrier possesses determines what that carrier can place bids on.
Yes, you can. You do that in the ‘Equipment’ section of your carrier dashboard
All items or goods shipped through the CarryAm platform must be insured.
There are two types of agents – the Referral agent and the Logistics agent. The referral agent is someone who promotes and markets the CarryAm platform and solution to others, while the logistics agent partners with the platform to provide warehouse and storage facilities and act as a pick-up and drop-off point for carriers and senders.
Register as an agent – referral or logistics – on the platform. Referral agents must have an internet-enabled mobile phone, while logistics agents must have a storage space which will be inspected
Referral agents earn commissions on each logistics fee a referrer pays on the CarryAm platform. Logistics agents earn commissions on items stored in the warehouses. The commissions are paid into the agent’s CarryAm wallet; the agent can then transfer the money into his bank account.
Logistics agents are mandated to have an insurance policy. The amount of insurance determines the kind of goods he can have in his warehouse.
Yes. But the agent will need to create a separate account as a carrier.
Only logistics agents require verification. Once we confirm you have an insurance policy and adequate storage space, you are verified within 48 hours.
Verified agents are empowered with tools, skills and knowledge they will need to act as CarryAm agents. Agents also gain easy access to CarryAm promotional events.
A referral agent promotes and sells the CarryAm solution, while a logistics agent provides warehousing facilities and acts as pick-up and drop-off points for senders and carriers.
Any unclaimed item within a specific period will be returned to CarryAm and the item will be shipped back to the sender.
No. Senders choose where they want their items dropped off.